Privacy Policy

Effective as of 8/5/25

At Canteen Co., your privacy matters. Whether you're checking out our gear, joining our email list, or placing an order, we’re committed to protecting your personal information and being totally transparent about how it’s used.

This Privacy Policy explains what information we collect, how we use it, and your choices.

What We Collect

When you interact with us—like when you browse our site, sign up for emails, or make a purchase—we may collect the following information:

• Name and contact details (email, shipping/billing address, phone number)

• Payment info (processed securely by third-party providers)

• Order history and customer service interactions

• IP address, device type, and browsing behavior (via cookies or analytics tools)

We do not store full credit card numbers or payment data on our servers.

How We Use Your Info

We use the information we collect to:

• Process and fulfill orders

• Send updates and shipping confirmations

• Communicate with you about products, promotions, and events (only if you opt-in)

• Improve our website experience and product offerings

• Prevent fraud and keep your info secure

We never sell your personal information. Ever.

Cookies & Tracking

Our site uses cookies and similar tracking tools to:

• Remember what's in your cart

• Understand how people browse our site

• Improve speed, functionality, and design

You can disable cookies in your browser settings, though some features might not work quite as intended.

Data Security

We partner with trusted third-party platforms (like Squarespace and Printful) to protect your info with industry-standard security practices, including encrypted transmissions and secure servers.

Email & Text Marketing

If you opt-in, we may send you occasional updates about new drops, sales, or restocks. You can unsubscribe at any time by clicking the link at the bottom of our emails or replying STOP to any marketing texts.

We won’t spam you. That’s not our vibe.

Your Rights

You can request to:

• Access the personal information we have about you

• Correct or update your info

• Delete your account and associated data
  Just email us at hicanteenco@gmail.com and we’ll take care of it.

Third-Party Services

We use third-party providers to help us run our store and services—things like payment processing, email marketing, and analytics. These providers only get the data they need and are required to keep it secure.

Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. We'll post the updated version here and update the “Effective Date” above.

Questions?

Reach out anytime:
hicanteenco@gmail.com

Return Policy

Take a look at our Customer Support page HERE.

Terms of Service

Welcome to Canteen Co., a lifestyle clothing brand built for people who live outside the lines. This website is operated by Canteen Co. using Squarespace and our products are fulfilled by Printful. By using our site, placing an order, or interacting with any part of our store, you agree to the following Terms of Service.

Orders, Fulfillment & Availability

All orders are processed through Squarespace and fulfilled by Printful. We do our best to keep inventory up to date, but availability may change quickly. If an item you ordered becomes unavailable, we’ll contact you with options for replacement, refund, or delay.

Once your order is placed, you’ll receive a confirmation email. This is not a guarantee of fulfillment. Orders may be canceled or modified at our discretion if issues arise (e.g., payment failure, inventory error, suspected fraud).

Made to Order

Most of our products are made to order. Once an order is submitted, it goes directly into production. For that reason, we are not able to change or cancel your order once it’s been submitted.

Please double-check sizing and shipping info before completing your purchase.

Payments

We accept secure payments via major credit cards and other trusted payment processors supported by Squarespace. CanteenCo does not store your payment data. All transactions are processed through encrypted payment gateways.

Shipping & Delivery

Shipping times vary depending on location and product availability. Printful typically fulfills orders within 2–7 business days, with additional shipping time depending on your location.

By placing an order, you agree to our full [Shipping Policy] and [Return Policy].

Product Images & Descriptions

We work hard to accurately represent our products through photos and descriptions. However, due to lighting, screen differences, and the nature of made-to-order printing, slight variations in color or placement may occur.

Returns & Exchanges

We stand by the quality of our gear. If your order arrives damaged, defective, or incorrect, reach out within 7 days of delivery for a replacement or refund.

Returns for sizing issues or buyer’s remorse may be limited due to the made-to-order nature of our products. See our full [Return Policy] for more details.

Privacy & Data

We take your privacy seriously. Your personal information is handled according to our [Privacy Policy]. Squarespace and Printful also have their own privacy and data handling standards, which you can review on their respective sites.

Acceptable Use

You agree not to:

• Use the site for any unlawful or misleading purposes

• Attempt to access or interfere with backend systems

• Copy, reproduce, or distribute our branding or designs without permission

We reserve the right to refuse service to anyone for any reason at any time.

Changes to These Terms

We may update these Terms from time to time. Continued use of the site after changes means you accept the revised terms. The most current version will always be available on this page.

Third-Party Services

This site is hosted by Squarespace, and order fulfillment is managed by Printful. Their respective policies also apply to your experience as a customer, especially regarding data privacy, payment processing, and order fulfillment.

Contact Us

For questions or support, reach out anytime:
hicanteenco@gmail.com